At Teit-Team, we strive to provide high-quality digital products and ensure customer satisfaction. However, we understand that there may be occasions where refunds or returns are necessary. Below, you’ll find our policy regarding refunds and returns for digital products.
Refund Eligibility
Given the nature of digital products, refunds will only be granted under the following conditions:
- Non-Delivery of Product: If you do not receive the digital product after a successful transaction, we will offer a full refund. Please contact us within 7 days of purchase to report any delivery issues.
- Technical Issues: If the digital product is defective or has a technical issue that makes it unusable, we will work with you to resolve the problem. If we are unable to fix the issue, you are eligible for a refund within 14 days of purchase.
- Accidental Purchase: If you purchased a product by mistake, please reach out to us within 24 hours. We’ll review the case and, if no digital download has occurred, a refund may be granted.
Refund Exceptions
- Change of Mind: Since our products are digital and immediately accessible, refunds will not be granted if you simply change your mind after purchase.
- Incorrect Use: We cannot provide refunds if the product has been used incorrectly or if it does not fit your specific requirements. Please review product descriptions carefully before purchasing.
How to Request a Refund
To request a refund, please contact our support team with the following details:
- Order number
- Date of purchase
- Reason for refund request
We aim to respond to all refund inquiries within 3 business days. If approved, your refund will be processed within 5-7 business days to the original payment method.
As Steve Jobs once said, “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work.” At Teit-Team, we believe in offering great products, and customer satisfaction is our priority. If you encounter any issues, we’re here to help.
Teit-Team – Your success is our mission, and we stand by the quality of our products.